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What payment methods do you accept?
We accept major debit and credit cards along with supported digital payment methods shown at checkout. For available options please visit our payment compatability page
Why don’t I see a specific payment method at checkout?
Some payment methods are unavailable if they are not supported for your device, browser, location, or order value.
Can I split payment across multiple methods?
No. Each order must be paid using a single payment method to ensure secure and accurate billing.
When is my payment taken?
Payment is taken immediately at checkout. Orders are only created once payment has been successfully authorised.
Why does my payment show as pending?
A pending status means your bank or payment provider is temporarily holding the funds while authorisation completes.
Will a pending payment complete automatically?
Yes. Most pending payments either complete or release automatically without any action required.
Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect billing details, bank security checks, or payment provider restrictions.
Was I charged if my payment failed?
No. Failed or declined payments are not captured. Any temporary authorisation will automatically release back to your account.
Should I retry the payment immediately?
Yes, but ensure all billing details are correct. Repeated failed attempts may trigger temporary security blocks.
Why must my billing details match my payment method?
Matching details help prevent fraud and unauthorised use of payment methods. Mismatches may result in payment failure or additional checks.
Can I change billing details after payment?
No. Billing details cannot be altered once payment has been completed. Ensure details are correct before confirming checkout.
Does billing name need to match my account name?
Yes. Significant mismatches may trigger security verification to protect both the customer and the payment holder.
Why do I see a small temporary charge?
Some payment providers apply a temporary authorisation to confirm the card is valid. This is not a final charge and will disappear automatically.
Can I be charged more than the order total?
No. You will never be charged more than the amount shown at checkout.
Why do multiple charges appear on my statement?
Only one completed charge is captured. Any additional entries are temporary authorisations that will automatically reverse.
Where can I find my receipt or invoice?
Invoices and receipts are available inside your My Account dashboard under your order history.
Will I receive a receipt by email?
Yes. A receipt confirmation is sent by email, but your account dashboard remains the primary record of billing information.
Can invoices be reissued or modified?
No. Invoices reflect completed transactions and cannot be altered once issued.