Product Issues & Solutions
My product code isn’t working — what should I check first?
Ensure the code has been entered exactly as shown, including capital letters and symbols. Extra spaces or incorrect characters are the most common cause of errors.
Can a code be invalid if it has already been viewed?
Yes. Once a code has been revealed, it is considered accessed. Errors at this stage are usually related to platform restrictions or incorrect redemption steps rather than the code itself.
Should I try redeeming the code multiple times?
No. Repeated failed attempts can temporarily lock redemption on some platforms. Double-check instructions before retrying.
Why does my code say it’s not valid for my region?
Some digital products are region-locked by the publisher. Codes can only be redeemed on accounts registered to the supported region shown on the product page.
Can I change my account region to redeem a code?
We do not recommend changing regions, as this may violate platform terms and prevent redemption or future access.
Are platform restrictions listed before purchase?
Yes. Any known platform, region, or version restrictions are displayed on the product page prior to checkout.
Why does my code say it has already been redeemed?
This message usually appears if the code has already been activated on an account. Once redeemed, codes cannot be reused or transferred.
Can a redeemed code be reset or reused?
No. Digital codes are single-use and permanently bound once activated
What if I redeemed the code on the wrong account?
Unfortunately, redeemed codes cannot be moved between accounts. Always confirm you are logged into the correct platform account before redeeming.
What if the product doesn’t work on my device?
Compatibility depends on the platform and system requirements listed on the product page. Customers are responsible for confirming compatibility before purchase.
Do digital products work on all versions of a platform?
Not always. Some products are limited to specific console generations, operating systems, or editions.
Can incompatibility be fixed after purchase?
No. Compatibility issues cannot be changed once a digital product has been delivered.
My product activated but content is missing — what should I do?
Some products require additional downloads or activation steps within the platform. Check your library, add-ons section, or download manager.
Are updates or expansions included automatically?
Only content explicitly listed on the product page is included. Updates or expansions may require separate purchases.
Does activation always mean instant access?
Not always. Some platforms take time to sync licences across devices.
When should I contact platform support instead?
If a code has been successfully redeemed but the platform shows errors, missing content, or licence issues, the platform’s own support team is best placed to assist.
What issues can customer support help with?
Support can assist with unredeemed codes, delivery access issues, and verification-related concerns.
What issues cannot be resolved after delivery?
Redeemed codes, compatibility limitations, region restrictions, and platform-enforced errors cannot be reversed once delivery is complete.