Account & Security
Why is an account required to place an order?
An account is required so your digital products can be securely delivered, stored, and accessed at any time. This ensures your purchases are never lost and remain available even if notifications are missed.
Can I place an order without logging in?
No. Guest checkout is not supported. Every order must be linked to a verified customer account to prevent delivery issues, fraud, and unauthorised access.
Will my account ever be deleted automatically?
No. Accounts are not deleted while they contain completed or active orders. This guarantees ongoing access to your purchased digital products.
What should I do if I forget my password?
Use the password reset option on the login page. For security reasons, passwords cannot be viewed or sent manually, and must be reset by the account holder.
Can I change my email address linked to my account?
Yes. You can update your email address from your My Account area. This does not affect access to existing orders, as purchases remain tied to your account.
Why do I need to verify my email address?
Email verification helps confirm account ownership and prevents unauthorised access or misuse of accounts.
Can I transfer my account or purchases to someone else?
No. Accounts and purchases are non-transferable. This ensures digital products remain securely linked to the original account holder.
Can multiple people use the same account?
No. Accounts are intended for single-user access only. Shared access can trigger security checks or account restrictions.
What happens if account details don’t match the payment details?
Mismatched details may trigger additional security checks to protect against unauthorised or fraudulent activity.
Why are some accounts subject to additional verification?
Additional verification may be required to confirm account ownership and prevent automated, fraudulent, or abusive activity.
When is identity verification required?
Identity checks may apply to certain high-value or first-time account activities where additional confirmation is necessary.
What happens if verification cannot be completed?
If verification fails or is not provided, account activity may be limited or orders may not proceed for security reasons.
How is my account protected?
We use industry-standard security measures, automated monitoring, and fraud detection to protect accounts and orders.
Can I change my email or password after ordering?
Yes. You can update your account details at any time from your My Account area without affecting access to previous purchases.
What should I do if I suspect unauthorised access?
Change your password immediately and contact support so we can secure your account and investigate.
Why are some accounts subject to additional verification?
Additional verification may be required to confirm account ownership and prevent automated, fraudulent, or abusive activity.
When is identity verification required?
Identity checks may apply to certain high-value or first-time account activities where additional confirmation is necessary.
What happens if verification cannot be completed?
If verification fails or is not provided, account activity may be limited or orders may not proceed for security reasons.